Purpose: To establish standards for clinical oversight, supervision, and quality assurance for staff involved in Principal Illness Navigation (PIN) and Community Health Integration (CHI) visits to ensure safe, compliant, and high-quality patient care.
Scope: This policy applies to all personnel participating in PIN & CHI services, including:
Principal Illness Navigation (PIN): Structured, asynchronous or synchronous support services that assist patients with serious, chronic, high-risk conditions through care coordination, education, adherence, support, and system navigation.
Community Health Integration (CHI): Structured, patient-centered services that connect patients to community-based resources and social support systems to address social, behavioral, and environmental factors impacting health. CHI activities include screening for social needs, facilitating referrals to community partners, coordinating non-clinical support services, and monitoring follow-through to improve access, engagement, and health outcomes.
Supervising Provider: A licensed clinician responsible for clinical oversight of PIN and/or CHI services.
Peer Support Specialists & Community Health Workers
Responsible for: